After installing Incoggo, for a variety of reasons, , you may find that the application appears not to be working. Here’s a troubleshooting checklist that should help resolve some common issues:
1. Ensure that Incoggo is ‘active’. When you click the icon in your menu bar, you should see something similar to the image below in the dropdown menu.
2. Ensure the system proxy settings are set correctly. To check this, open the System Preferences application, then navigate Network → Advanced → Proxies. You should see something similar to the following (HTTP and HTTPS should both be checked):
3. Ensure that your browser is filtering traffic correctly. To check this, open your browser of choice and click the lock symbol in the URL bar. You want to find an option that says something similar to ‘show certificate’ or ‘certificate is valid’ (on Google Chrome, this option is listed under the ‘Connection is secure’ menu). When you click this, you should see incoggo_ca listed. On Google Chrome, this looks like the below:
4. Ensure that you do not have any other proxies, VPNs, or VPN / proxy browser extensions running at the same time as Incoggo. Even if not running, some VPN browser extensions have been known to cause issues with Incoggo filtering if they are still ‘enabled’.
If any of 1., 2., 3., or 4. is not correct, you should try restarting the application, using the restart function seen here:
If you’re having issues with a specific app, please see the guides here for additional troubleshooting instructions:
- The Block Ads app doesn't block ads on X site - why?
- The Block Ads app stops some ads from loading, but doesn't remove them - why is this happening?
- X application doesn't work after installing Incoggo / while Incoggo is running, what do I do?
- The Block Paywalls app didn't unlock X article - why? What do I do?
- X publication isn't working with Block Paywalls - why not?
If none of these resolve your issue, please don’t hesitate to reach out via the Bug Report button in the dropdown menu, this forum, or to [email protected].