My browser closed after installing Incoggo, what happened?

This is normal! Incoggo automatically closes all open browsers upon installation by default. You can opt out of this (though not recommended) by choosing ‘Don’t Close Browsers’ at this prompt during the install process.

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If you choose to opt-out, it’s highly recommended to restart any open browsers at the earliest possible opportunity.

The recommended (default option) browser-closing happens so that Incoggo can ensure there are no weird errors that show up in your browser (like: SSL_CERT_INVALID or similar) as it begins to work its magic. It’s a one-time thing and should never be an issue again after Incoggo’s installation finishes. After re-opening your browser (following the ‘Install Successful’ notification), you can also press the keys Shift+Command+T together to restore any tabs that were previously open.

If you are experiencing issues with Incoggo and you chose not to close your browser, you should restart your browsers and check to see if you are still experiencing issues.

In some rare instances, Firefox users on older versions of MacOS may experience problems with Incoggo; to resolve these issues, you’ll need to manually import your Incoggo certificate to Firefox, following the instructions here:

If you are experiencing issues not described here after installing Incoggo, please don’t hesitate to let us know by filing a bug report here. We’ll do our best to follow up with you shortly!

Raw bug report link: https://forms.gle/o27wNqh6jdwvQE6M7